How do I plan a digital transformation?

1. Assess: list processes and tools; find where time, errors and paper pile up
2. Prioritise: high-impact, low-effort quick wins first
3. Choose systems of record: one place each for customers, finance, people and operations
4. Integrate & automate the hand-offs between them
5. Train people and update SOPs — adoption matters more than tools
6. Measure: hours saved, errors reduced, faster cycle times

Reejan's role at USF Group is exactly this: turning manual operations into digital systems.