Experience

IT Systems & Digital Transformation Administrator

• Developed Waqti, a workforce attendance app (Android + web) in React, TypeScript and Supabase/PostgreSQL, digitising attendance for site supervisors across multiple project sites.
• Built and deployed the USF Group websites — usfdemolition.com, usfgrand.com, rental.usfme.com and usfme.com — with React, TypeScript and Tailwind, CI/CD through GitHub to Vercel and Cloudflare.
• Administered Microsoft 365 for 50+ users — provisioning, licensing, Exchange Online, SharePoint, Teams and Conditional Access in Entra ID.
• Managed Windows Server 2019/2022, Active Directory, Group Policy, DNS, DHCP, VPS hosting and corporate email at 99%+ uptime.
• Automated reporting and IT ticket categorisation with Python, LLM APIs and GitHub Copilot, saving ~5 hours a week.
• Ran technical SEO, GEO (AI-search optimisation), GA4 tracking and Google Ads across the group's sites in Dubai and Abu Dhabi; enforced endpoint security, access reviews and patching.

Related case studies: WAQTI · USF Group websites

IT Procurement & Support Specialist

• Procured IT hardware, licences and enterprise services through competitive tendering, reducing purchasing costs.
• Managed the full IT asset lifecycle — procurement, tagging, inventory and disposal.
• Administered Office 365 accounts, mailboxes and security settings; supported ERP operations.
• Level 1 & 2 support for networks, workstations, CCTV and biometric access; coordinated ISPs to meet SLAs.

Network Administrator

• Configured and maintained Cisco routers, managed switches and firewall rules.
• Monitored network performance and resolved incidents to minimise downtime.
• OS patching, antivirus updates, scheduled backup and recovery.
• Documented network topology, SOPs and IT asset records for audits.